Refund policy
Refund policy
Returns and refunds
You have 14 days from the day your order arrives to send something back.
To come back to us an item needs to be unused and in the condition it reached you, in its original packaging. Puzzles and games need to still be sealed. A journal that has been written in cannot be returned, for reasons we hope are obvious.
Starting a return
Email with your order number and what you would like to send back. We will reply with an address and what to do next. Please wait to hear from us before posting anything, because a parcel that arrives unannounced is a parcel we cannot trace.
Who pays the postage
If you changed your mind, the postage back to us is yours. If the item arrived damaged or faulty, or it simply is not what you ordered, we cover it. You should not be out of pocket for our mistake.
Getting your money back
Once your return reaches us and we have had a look, we refund the card you paid with. Banks tend to take five to ten business days to show it, which is out of our hands. Original shipping charges are not refunded unless the item was faulty or wrong.
Damaged or wrong
Tell us within 14 days of delivery and send a photo. We will replace it or refund it, whichever suits you better.
What we cannot take back
Gift cards. Anything marked final sale. Anything used, and anything sealed that has been opened, because the seal is most of what you were buying.
Exchanges
The fastest route is to return what you have for a refund and order the thing you actually wanted.